VIVITALITY 5/22 Magnolia Drive, Brookwater Qld, 4300 (07) 3063 7590

Refund policy

Our policy is valid for a period of 30 calendar days from the date of the purchase. We donot offer refunds however you can return the product for an exchange. If the period of30 days has lapsed since the purchase, we can’t, unfortunately, offer you an exchange.

Exchange requirements

The following criteria must be met to qualify for an exchange:

• Product is defective
• Product must be in original packaging
• Product must be unused

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue an exchange. Perishable goods are completely exempt from being returned.

Proof of purchase

To complete your exchange, we require a receipt, purchase order or other proofofpurchase. Please note that without the aforementioned proof of purchase, we will notdo an exchange.

Sale and clearance items

Only regular priced items may be exchanged, unfortunately sale or clearance items cannot be exchanged.

Shipping items

In order to return an order, you must contact us first.

Returns can be mailed to: 5/22 Magnolia Drive, Brookwater Qld, 4300. You will be responsible for paying for the shipping costs with regard to the items that you wish to exchange. We will not refund the shipping costs.

You must take care to ensure that the goods are properly packaged so that they will notbe damaged while in transit. If the product is found damaged or used beyond what ittakes for us to reasonably inspect it, then we may reject an exchange.

Contacting us

If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to dr.os@vivitality.com.au

This document was last updated on (20/04/2023).